Whendifficultpeopleexpressthemselvesorally,theygeneral...
问题详情： Whendifficultpeopleexpressthemselvesorally,theygenerallywantatleasttwothings:they’rebeenheardandthey’rebeenunderstood.Asagoodcommunicatorshouldbeagoodlistener,fivestepsareadvocatedtowardsg...